Operations Guide

Standard Work:
The Tool Hiding in Plain Sight.

If your best operator and your newest one do the same job two different ways, you don't have a process — you have a person. Standard work fixes that, and it's simpler than it sounds.

Most small shops run on the knowledge in a few people's heads. It works — until that person is out sick, retires, or trains the new hire their own way. Standard work is just the practice of capturing the best known way to do a job so everyone can do it that way. It's the cheapest insurance policy you'll ever buy.

What it is — and isn't

Standard work isn't a binder of procedures nobody reads. It's a short, visual, current description of how a job is done best right now: the sequence, the key points that matter, and the ones that bite you if you skip them. One page, often with photos, posted where the work happens.

Why it's worth the effort

  • Training gets faster. A new hire ramps in days, not months, because the knowledge isn't trapped in someone's memory.
  • Quality gets consistent. When everyone follows the same best method, your scrap and rework drop.
  • Improvement gets real. You can't improve a process that changes with whoever's running it. Standard work is the baseline you improve from.

How to start without drowning in paperwork

Document the jobs that hurt most

Don't try to capture everything. Start with the job that causes the most rework, or the one only one person knows. Two or three high-pain jobs first.

Have the expert write it — with help

Sit with your best operator and capture how they do it. They'll resist (“it's just obvious”) — that resistance is exactly the knowledge you're trying to save before it walks out the door.

Keep it alive

Standard work that's out of date is worse than none. When someone finds a better way, update the sheet — that's continuous improvement made visible.

The bottom line: standard work turns one expert's knowledge into the whole team's. Start with your two or three most painful jobs, capture them on one page each, and keep them current. It's the foundation everything else — quality, training, improvement — is built on.

Capture your first job this week

Grab the free standard work template and document one painful job — or have me help you build out the ones that matter most.

Free Template ↓Book a Free Intro Call